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Re: Adobe Reader Reporting

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In this type of scenario it's possible there's a detection issue. It would be best to contact support directly, and if you can go through the below steps to clear out your current logs and obtain trace logs from a scan of one system with this issue it would help us greatly in figuring out what could be going on:

 

Steps to clear out and obtain trace logs:

 

-In Protect go to Tools > Options > Logging and make sure both User Interface and Services are set to “All”. Save.
-Close Protect.
-Stop the VMware vCenter Protect Console service.
-Delete all the logs from:  -Vista, 2008,  & Win7: C:\ProgramData\Shavlik Technologies\Logs  -Windows XP & 2003: C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs
-Start the VMware vCenter Protect Console service and open Protect.
-Reproduce the error/issue. (Run a scan using the built in Security Patch Scan template on one system displaying this issue)
-Afterwards please zip and send all the logs.

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