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Troubleshooting - No machines in the Desktop Pool are responsive

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In the school district I work for we have had trouble with clients getting a desktop when a high number of clients try to logon at the same time.  We get this message:

 

Unable to launch from Pool *poolname* for
user *username*: No machines in the Desktop Pool
are responsive

 

If they keep trying over and over they will all eventually get in after 5-15 minutes.  What should I look for?  I am new to this job so I don't know much about VDI and what to look for.  Please help!


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