VMware does not allow the general public access to their bug tracking system.
This is understandable. I wanted to have acknowledgment that they are indeed officially pursuing a fix for this issue. Not necessarily access to their internal tracking systems. Oh, and some kind of update.
they usually will not say to much additional until it is fixed internally and ready to release.
If that's how they operate that IS up to them. It's a bit of on archiac approach in todays world. A little transparency or some kind of update on this thread by the manufacturer if even only to say they are still in hot pursuit of this issue every other week wouldn't kill anyone. I'm not asking them to exchange tweets with me and embrace the socially awkward world where everyone is your friend. I am expecting them to post updates on their own forum for a high profile bug in their product.
I don't want my money back. I want the product I purchased to work. When it works it's great. This is a CORE part of my everyday workflow and I'm a big fan of VMWare. I also have some pretty basic expectations. Make it work and keep me posted on progress. All my customers expect this of me. I don't feel its out of line to expect that of my vendors.