My company is running VmWare Vsphere center server 5.0.0. Just about everyday we get an alert that the backups failed. I am new to Vmware and I am not sure why this is happening. I have included one of the alerts below so that hopefully someone can help me figure this out. Please excuse me if I leave something out as I have explained I am new to Vmware. If anyone needs more info please let me know.
Backup has failed. Please check the log for additional information.
1 Information 1/13/2013 7:30:03 PM Task 'Back up 'mokautil'' changed its state from 'idle' to 'running'.
2 Information 1/13/2013 7:30:03 PM Task 'Back up 'mokautil'' was started.
3 Information 1/13/2013 7:30:13 PM Backing up a group of VMs.
4 Information 1/13/2013 7:30:19 PM Task 'Back up 'mokautil'' changed its state from 'running' to 'idle'.
5 Error 1/13/2013 7:30:19 PM Task 'Back up 'mokautil'' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba09500ab
Fields: $module : C:\Program Files (x86)\Acronis\vmProtect\Windows Agent\vmms.exe
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d3b2
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 32768
Module: 114
LineInfo: 28314c961de7d32c
Fields:
Message: Instances list is empty.
--------------------'.